PALANGKA RAYA – EXECUTIVE ADMINISTRATION BUREAU. The Technical Guidance on the Public Satisfaction Survey and Public Consultation Forum in Central Kalimantan Province in 2022 was officially opened by the Assistant for Government and Public Welfare of the Regional Secretariat of Central Kalimantan Province H.M Katma F. Dirun. The event was held at the Eka Hapakat Hall, Central Kalimantan Governor’s Office, Tuesday (21/6/2022).

The speech of the Provincial Secretary read by the Assistant Katma F. Dirun revealed that to know the quality of public service performance, it is necessary to have data on service performance assessment based on public opinion, one of which is through the Public Satisfaction Survey to get the Public Satisfaction Index.

“As mandated by Minister Regulation of Administrative and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017 concerning Guidelines for Compiling a Public Satisfaction Survey for Public Service Providers, public service providers are required to conduct a Public Satisfaction Survey periodically at least once a year, publish the survey results, and report the results to the Minister of Administrative and Bureaucratic Reform of the Republic of Indonesia,” he said.

In 2021, the Central Kalimantan Provincial Government has carried out the measurement of the Public Satisfaction Survey at the Regional Government Institutions of the Public Service Provider Unit within the Central Kalimantan Provincial Government, and obtained an Average Value (NRR) of 85.26 which was categorized as Good.

“Observing the results of the report on the implementation of the Public Satisfaction Survey in 2021, it is necessary to increase the Public Satisfaction Index towards world-quality public services,” he said.

Each Public Service Provider is obliged to conduct a Public Consultation Forum, as a form of public participation in the implementation of public services, and to report the results to the Minister of Administrative and Bureaucratic Reform.

This is based on Minister Regulation of Administrative and Bureaucratic Reform of the Republic of Indonesia Number 16 of 2017 concerning Guidelines for Organizing Public Consultation Forums within the Public Service Provider Unit.

“Therefore, I hope that this technical guidance activity facilitated by the Ministry of Administrative and Bureaucratic Reform can be the right momentum in an effort to encourage measurable improvements in the quality of public services and to set priorities for the implementation of the Public Consultation Forum in the framework of transparency and effectiveness in the delivery of public services, particularly in local governments throughout the Central Kalimantan province,” he hoped.

Closing his remarks, Katma F. Dirun invited all parties to continue to strengthen their commitment and joint synergy in an effort to improve the quality of professional and excellent public services for the people of Central Kalimantan. This is for the sake of making Central Kalimantan more BERKAH.

“I would like to express my highest gratitude and appreciation to the Deputy Secretary of Public Service of the Ministry of Administrative and Bureaucratic Reform and his ranks who in time will provide enlightenment regarding the standards of public service delivery,” he said. (ira/ben/transl.feb)